I had a heart-stopping moment today when I opened up my wallet to pay for a purchase with my debit card and realized it wasn’t in its usual spot at the top of Plastic Card Row. The other usual suspects were there – the CapitalOne Card with the beach scene on it, the library card, the customer rewards cards for various places…but no debit card.
I immediately realized that I must have left it in the drive-up ATM I had stopped at earlier in the day. I am so accustomed to using my debit card to make point-of-purchase transactions that I think I sort of spaced on how the whole ATM deal works, and drove away once I had cash in hand.
I went back to the bank and went inside with my fingers crossed. I explained my situation to the teller and she said that someone had turned in my card. Hooray! She asked for ID, got my debit card out of the vault, and gave it back to me. She also gave me the tip that I should stick with the drive-up ATMs that are on the wall of the bank itself, not the ones in the outside lanes, because in case this happened again the card would just be sucked inside the bank and not left out or shredded by the machine.
Two kind souls, really. One is whoever took the minute to park their car and go inside the bank to turn in my card instead of trying to use it or just discarding it, and the other was the teller at the bank who gave me the inside scoop on ATMs and wished me a happy Easter as I left.
For the record, and for whatever possible positive press this might give them, the bank was Coventry Credit Union. We have been thinking about leaving Bank of America for a while now, and this experience with their good customer service (to someone who wasn’t even a customer) might have pushed CCU ahead of the pack of potential banks to switch to. One good turn deserves another, right?
So, Fabulous Thing #92: Crossing paths with the right people.